WaleART designs
Issued: November 2019
Refund and Replacement Policy
- General:
- Replacement or refund will be provided to comply with Australian and New South Wales Consumer Law for products and services
- You can ask us for a replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
- Replacement and or WaleART design`s Store Credit
- As our products are highly personalised and printed to order, we can only offer a replacement or store credit in the following circumstances:
- Manufacturing defect – replacement
- Item lost in transit – replacement
- Shipping damage – replacement
- Please read our Terms of Use carefully before claiming a refund, as these will guide you as to whether you got what you ordered or whether you can in fact claim a replacement or refund.
- A replacement or store credit must be requested within 30 days after delivery and will be issued in accordance with the above rules.
- Monetary Compensation
- Under Australian Law, WaleART designs only have to offer a monetary refund if you experience a major problem, such as;
- it has a problem that would have stopped someone from buying it if they’d known about it
- it is unsafe
- it is significantly different from the sample or description
- it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.
- Overview: Our prints very rarely suffer defects and are carefully packaged for shipping, however if yours does arrives a little worse for wear please contact us at WaleART designs and our team will be happy to help. They will guide you through the next steps in our process – if the item is faulty or has been damaged during the shipping process please email us a photo with a brief description of the issue and a replacement will be issued upon confirmation by our team.